We are happy to accept returns or exchanges of items within 14 days of the original delivery date. If 14 days have gone by since the package delivery date, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a refund, your item must be unused, in a resalable condition, in the same condition that you received it. It must also be in the original packaging or protected in a sealed plastic bag. 

Please note that products returned with pet hair are not considered unused or in resalable condition and might not qualify for a full refund.

Pet hair product loss fee: $10 per product.

Original shipping costs are not refundable.

 

Non-returnable items: 

Fragile items 

Gift cards

Holiday ornaments and decor

Final Sale items

Dried Florals

Return Process:

1- To process your exchange or refund, locate your order number (Printed on your email receipt). 

2- E-mail us at info@apartmentno3.com 

3- Please include your name, order number, reason for return, if you would like store credit or return the item/s and any other feedback for the item/s.

4- We will contact you within 1-3 business day, and provide a shipping address for your return. (Return shipping costs are the responsibility of the customer).

5- Mail your product in the original packaging that was received (Fragile Items, Gift Cards, Holiday Ornaments and Decor, Items on Sale and Dried Florals are Non-returnable).

We are not responsible for items lost in transit when making a return.

 

Please make sure to ship the products back to us quickly to avoid losing your refund.

We won't be able to accept returns if: 

-Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

-Any item that is returned more than 14 days after purchase.

 

***Please check your SPAM folder for APARTMENT No.3 emails.***

Returns for Store Credit

Please follow the return steps written above.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item/s, and a code with the applicable store credit. 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item/s. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please note that it can take 2-3 weeks to see the refund credit in your account, depending on your bank and the form of payment used.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. 

Next contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at info@apartmentno3.com

Damaged items

We do our best to package products securely to avoid damage during transit. If your product arrives damaged please contact us ASAP at info@apartmentno3.com

Note: Most of our products are handmade and some vintage. Imperfections, discolorations, worn spots (vintage items) are normal characteristics of handmade and/or vintage products, and are not considered defects.

 

If there are any other issues with the products/order received please submit photos to info@apartmentno3.com

Exchanges

We can replace items if they are defective or damaged free of charge. If the items did not work in your space and you wish to exchange them for other products in the shop, please place an order for the new item/s as soon as possible, and follow the return process above. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item/s.

 

For international orders, we are happy to exchange items but be aware that shipping costs and additional custom fees are the responsibility of the customer.

As a reminder you can return any new, unused items within 14 days of purchase.

For any other questions or concerns please email info@apartmentno3.com

NOTE: All inquiries need to come from the original customer contact information with the order confirmation email attached. Thank you.