Returns and Exchanges
By procuring any product from Apartment No.3, you signify your unequivocal acceptance of and adherence to the terms and conditions herein.
We are happy to accept returns or exchanges within 14 days of the original delivery date. If 14 days have gone by since your package was delivered, unfortunately, we can’t offer you a refund or exchange.
ALL international orders are FINAL SALE—returns or exchanges are not accepted.
Return Process
All returns and exchanges must be initiated through our Return Portal.
Through the portal, you can choose to exchange an item, request a refund, or opt for store credit.
Please note:
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Original shipping costs are not refundable.
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Customers are responsible for return shipping unless otherwise covered (see below).
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If you purchased Re:do for $1.98 at checkout, return shipping labels are free for exchanges or store credit.
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Otherwise, you will have the option to purchase a return label through our return portal.
An invoice will be sent for any price difference if you're exchanging for a higher-value item. Please pay this invoice promptly to avoid the risk of the item going out of stock.
If you're exchanging for a lower-value item, we will issue the difference as store credit in the form of a gift card.
Important:
Please return your items in the original packaging if possible, and ship the return promptly to avoid processing delays or refund ineligibility.
We are not responsible for items lost in transit.
Conditions for Return Approval
Returned items must be in unused, resalable condition to be eligible for a refund or exchange. This means:
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Not dirty or stained
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Not washed
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Not damaged or altered
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Free from fragrances (perfume, essential oils, smoke, etc.)
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Free from pet hair
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In original packaging, if applicable
Due to hygiene and health concerns, products returned with pet hair are not considered unused and will be automatically rejected. We kindly ask that you be mindful when testing our products around your home. If you choose to return an item, remember it no longer belongs to you and must be returned in a condition that you would be comfortable receiving yourself. Help us avoid unnecessary waste—and protect your refund—by keeping returned items clean and hair-free.
Return Rejections and Fees
Our team will carefully inspect every returned item. If your return does not meet the conditions listed above, you will receive a rejection notice.
An invoice will be issued to cover the cost of shipping the item back to you.
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If the invoice is not paid within 3 days, the item will be discarded, and you will forfeit both the item and your refund.
This also applies to:
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Unauthorized returns (returns sent without approval through the Return Portal)
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Returns of final sale or otherwise non-returnable items
Refunds
Once your return is received and inspected, you will receive an email confirming receipt and whether your refund is approved or rejected. Please check your spam folder.
If approved, your refund will be processed back to your original payment method.
Please allow 2–3 weeks for the refund to appear, depending on your bank or credit card issuer.
Late or Missing Refunds
If you haven’t received your refund yet:
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Check your bank account again.
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Contact your credit card company (posting delays are common).
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Then, contact your bank.
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If you’ve done all of the above and still haven’t received your refund, email us at:
info@apartmentno3.com
Damaged Items
We package our items with care, but if your order arrives damaged, please report it via our Return Portal. We’ll respond as soon as possible.
Please note:
Many of our items are handmade. Variations in color, minor irregularities, and natural imperfections are part of the craftsmanship and are not considered defects.
Other Inquiries
For any other questions or concerns, please email us at info@apartmentno3.com.
Note: All inquiries must come from the original customer using the same contact information as the order, and must include your order confirmation email.