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FAQ

I just placed my order, when will it ship?


It takes 1-3 days for us to pack and get the package to your shipping carrier of choice.


Do you provide a tracking number?


Yes, once your order is packaged we generate a shipping label, and a tracking number goes out to your email address once the package is shipped.


Do you ship internationally?


Yes! Please note that international packages may incur additional customs cost and taxes charged by your local government at the time of arrival, and that shipping times vary depending on your country.

 

I placed two different orders. Can they ship together?

 

We try to ship orders as quickly as we can, if you want to combine two orders in one please let us know ASAP at diana@apartmentno3.com. 

To ensure we receive your combined shipping request, please contact us through email and not on social media or our website chat window.


What is your return policy?


If you wish to return an item please do so within 14 days of delivery, and in the original packaging. You can read more about our return process HERE.


My items don’t look exactly as the photo. Why is that?


We try our best to showcase the true colors of our products in our listings. Colors may vary slightly due to the differences in color and brightness settings of computer/phone screens.


Do you offer your products wholesale?


Not at this time.


I am an interior designer, do you have a Trade Program?


Yes we do! We would love to work with you! Please apply to our Trade Program HERE. Accounts are typically approved within 24 hrs. if all documentation is sent.




PILLOW INSERTS


Do pillows come with the pillow insert included?


No, but you can purchase our favorite pillow inserts HERE.


What size and type of pillow insert should I get for my pillow covers?


To achieve a full plump look it is recommended to fill your square pillow cover with an insert 2'' larger than the cover, and for lumbars use an insert the same size as the cover.

Examples:

  • For a 20''x 20'' pillow cover, you would need a 22'' x 22'' pillow insert.
  • For a 12'' x 20'' pillow cover, you would need a 12'' x 20'' pillow insert.

Do you have a guide on what pillow sizes/colors I should get for my space?


Absolutely! Click HERE.



I don’t know what pillows/decor to get for my space. Do you provide Interior Design services?


Yes, and free of charge! If you need help with pillow combinations or other decor related questions. Please send us an email to diana@apartmentno3.com including:


  • A photo (taken from the front) of your space or furniture you need pillows for. 
  • How many pillows are you looking to get?
  • Color preference?
  • If you prefer a specific type of pillow. For example: Kilim Pillows, Linen Pillows, Cactus Silk. Mud Cloth or a combination of any of the pillows we offer at the shop.

We will place a few pillow options on your furniture and send you different mock-ups for you to pick. 

Please remember that most of our pillows are one of a kind and are not secured until you place your order.


You can place your order by adding the items to your cart and checking out at www.apartmentno3.com, or we can generate a custom order for you with your picks, and send you an invoice to your email for you to complete the payment. Invoices should be paid within 24 hours, your items will be automatically released back to the shop if the invoice is not paid within 24 hours.

 

For any other questions please email: diana@apartmentno3.com

 

Thank you and Happy Shopping!