FAQ
Returns and Refunds
We are happy to accept returns within 14 days of delivery.
-Your can either get store credit or a refund for your order.
-Your item must be unused and in the same packaging that you received it.
-Fragile items, florals, gift cards, holiday decor, and items on sale are FINAL SALE.
-To start the return process email us at info@apartmentno3.com.
We will contact you within one business day, and provide a shipping address for your return (Return shipping costs are the responsibility of the customer).
You can read more about our return process HERE.
If you wish to exchange products, place an new order for the products that you like, and send an email to info@apartmentno3.com to start a return for the items that you wish to return. Please include your order number and reason for the return.
Shipping and Delivery
It takes 1-3 business days for us to pack and get the package to the shipping carrier.
Yes, once your order is packaged we generate a shipping label, and a tracking number goes out to your email address once the package is shipped.
Yes! Please note that international packages may incur additional customs cost and taxes charged by your local government at the time of arrival, and that shipping times vary depending on your country.
We try to ship orders as quickly as we can, if you want to combine two orders in one please let us know ASAP at diana@apartmentno3.com
Note: Orders placed through Facebook and Instagram Shops can't be combined.
To ensure we receive your combined shipping request, please contact us through email and not on social media or our website chat window.
Yes, we offer free US shipping on orders of $100+
If your package is returned to our office due to insufficient address, wrong address or any other issues, we will contact you to re-ship the package at a flat fee (Re-shipments costs for packages returned to sender are responsibility of the customer). We will send an invoice for the shipping costs to the email address provided. Once the invoice is paid our team will ship the package back to you.
Package marked as delivered but I did not received it
Please double check your tracking information. The carrier often specifies the location where the package was left. If the package can’t be found in the location specified by the carrier, wait a few more days in case the carrier misplaced the package. Oftentimes the packages end up being returned by neighbors or the carrier ends up delivering it later.
Contact the carrier’s customer service if the package is still missing after a few days.
USPS Customer Service Number: 1 (800) 275-8777
UPS Customer Service Number: 1 (800) 742-5877
If after contacting the carrier the issue is not resolved, contact us at info@apartmentno3.com
Who do I notify if my mail is late?
The post office or UPS should be able to address most of your concerns. Often there are identifying marks on a package that pinpoint the cause of a delay. Have your tracking number ready to get more information about the package.
USPS Customer Service Number: 1 (800) 275-8777
UPS Customer Service Number: 1 (800) 742-5877
My package arrived opened or has signs of tampering.
If your package looks like it was tampered with, please take photos and submit them to info@apartmentno3.com.
Please be mindful that photos or any proof of tampering are necessary for us to open an investigation. Once these are provided our team will get back to you as soon as we can.
We try our best to showcase the true colors of our products in our listings. Colors may vary slightly due to the differences in color and brightness settings of computer/phone screens.
Pillow Inserts
No, but you can purchase our favorite pillow inserts HERE.
To achieve a full plump look it is recommended to fill your square pillow cover with an insert 2'' larger than the cover, and for lumbars use an insert the same size as the cover.
Examples:
For a 20''x 20'' pillow cover, you would need a 22'' x 22'' pillow insert.
For a 12'' x 20'' pillow cover, you would need a 12'' x 20'' pillow insert.
Other
Absolutely! We are happy to help! Please click the link below to submit your request.
Not at this time.
Yes we do! We would love to work with you! Please apply to our Trade Program HERE.
Accounts are typically approved within 1-3 business days if all documentation is sent.
Unfortunately, we don't offer fabric samples at this time.